O2 Delivery

Information regarding O2 mobile phone deliveries.

How will my order be delivered?

If you have purchased a handset it will normally be delivered by a DHL courier and you will be required to sign for the order. If you have purchased a SIM card only, it will be delivered using Royal Mail first class post.

Where will my O2 order be delivered?

To protect your goods, we will only deliver your items to your home address.

What time will my O2 mobile phone be delivered?

Your O2 mobile phone will be delivered between the hours of 9am and 5pm unless you have selected the "Before 10am" or "Saturday before 12 noon" payable delivery options. Within these time frames we are unable to specify an exact time that your phone will be delivered.

Will someone need to sign for my O2 mobile phone?

If your order includes a phone - because of its value - a signature will be required.

What happens if I am not at home to receive my mobile phone?

If you are not at home to receive your new O2 mobile phone, the courier or postman will leave a card with details on how to contact them to rearrange delivery or to collect the phone from your local courier depot.

Any more questions? Contact O2 Online

If you have any questions about your new O2 mobile phone order then please contact the O2 Customer Service on:

Pay Monthly customers: 0870 600 3009
Pay & Go customers: 08705 678678

* There are certain instances when your order may be delayed:

1. Orders placed at the weekend or on a Bank Holiday will require at least one extra working day for delivery (for most postcodes, orders placed on a Saturday or Sunday will normally be delivered on a Tuesday).

2. Any unforseen stock shortages. If this happens, we will notify you of any delay.

3. Certain postcodes will require additional time for delivery.

4. If we cannot obtain immediate security clearance for payment of your order. The security of our customers is paramount so these checks are essential to combat fraudulent use of payment and address details.